Introduction to Human-Centred Design

Human-centred Design is an approach to design that prioritises the needs of a specific individual or group; be it an end user, client, customer or consumer. Like Design Thinking, Human-centred Design has emerged from the legacy of product design, but is now being being widely applied to the design of services, products and experiences.

White Light Education’s approach to Human-Centred Design is deeply empathetic. We believe that empathy is the vehicle that can bridge our differences and allow us to create enduring value for others. We also believe that an empathetic approach to others can enhance the meaning and fulfilment we experience in our day to day work.

In this session you’ll be introduced to the basic principles of Human-centred Design, and how you might use some of the tools and techniques in your day-to-day work. Each attendee will receive a copy of the slides for each of the HCD tools that are introduced during the workshop to continue practicing beyond the workshop.

Duration: 2.5 hours

Group size: Up to 25 people


  • Icebreaker- Yes, And…!
  • Framing: Explaining HCD & the role of empathy
  • Introduction to Workshop Challenge Theme
  • Tool: Interviewing For Empathy
  • Tool: Empathy Mapping
  • Tool: What’s Not Working for Whom?
  • Tool: How Might We…?
  • Tool: Idea Challenge
  • Tool: Rapid Prototyping
  • Reflection

Value: $2,250 + GST

Book here:

This workshop is led by White Light Education Founder, Christian Duell. Christian has over 15 years of design education experience across a wide variety of contexts and since 2016 has led over 80 workshops for over 1,800 people across Australia.


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